Our quality approach: ISO 9001 Certification

The certification of our four claims departments (Calgary, Paris, Dubai and Shanghai) reflects our commitment to continuous improvement and customer satisfaction on a daily basis. Specifically, MSH INTERNATIONAL’s quality policy focuses on three main areas:

LISTENING: understanding and anticipating the needs and expectations of our clients

PROXIMITY: close at hand and culturally sensitive to insured members

INNOVATION: developing new products and services with real added value

Management practices are standardized across the four claims departments through the existence of shared procedures. In addition, we regularly analyze performance and the quality of our service to ensure the continuous improvement of customer satisfaction.

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Why choose us?
4 Regional Head offices (RHO) always close to you
330,000 members
92% customer satisfaction
860,000 medical providers
20 years of experience in international healthcare insurance